FAQs
Quick Help to Your Qs.
Ready to skip the scroll? Smash one of the 5 navigational buttons below that vibes with your questions. Each button is like a fast pass to the deets you need and jump straight to what matters.
Yo, WHERE do you ship?
From the east to the west, north to the south, we ship worldwide, fam! No matter where you're at, we got you.
Check out our Ship it & Drop it section to find out more!
How FAST do y'all drop the goods?
For Vietnam Delivery: 1-3 working days
For Singapore Delivery: 5-7 working days
For Malaysia Delivery: 6-8 working days
For International Shipping: 10-15 working days depending on the locations
For more details refer to our Ship it & Drop it section.
How MUCH for the ship, fam?
Vietnam - From 30k VND onwards
Singapore - From SGD5 onwards
Malaysia - From MYR20 onwards
Go to our Ship it & Drop it section for more details. Click HERE
How do I TRACK my stuff?
Once we have shipped out your "haul" we will drop you an email with a tracking number and link.
Check out our Ship it & Drop it section for more details.
How do I GHOST or SWITCH up my order?
Unfortunately, once the order is placed, you can't cancel or change or modify the order. Should you really need to ghost or switch up on your order, please hit us up at this link below:
How do I KNOW if my order has been confirmed?
A confirmation email is usually sent immediately after a successful online purchase. Should you not received the confirmation email after 30 minutes, reach out to us immediately. Do include the following details in your message to us and our Vibe Checkers will get back to you as soon as possible:
- Your Order Reference
- The Product Name / Code
- Your Email Address
- Your Phone Number
- Anything that can proves that you have actually completed an order
Click HERE to link up with our Vibe Checkers!
Yo, I have an ISSUE with my order that I just can't resolve?
You can email directly to us at edith@ediths.moda for anything concerning your Order. Please include the following details in your email to us:
- Your Order Reference
- The Product Name / Code
- Issue with the Product
- Photo of the item
Our Backup Brigade will get back to you ASAP. If the piece is no longer in-stock, store credit will be issued.
Alternatively, you may reach out to us via the link below:
How do I EXCHANGE for sizes or colors?
Email to us at edith@ediths.moda or click HERE with your Order Reference number and our Vibe Checkers will help you out with this.
Do check out our Exchange Policy to find out if your item is eligible for an exchange.
How do I RETURN a product?
Email to us at edith@ediths.moda or click HERE with your Order Reference number and our Vibe Checkers will help you out with this.
Do check out our Return Policy to find out if your item is eligible for an exchange.
Yo! You sent me a WRONG or BUSTED item!
Super sorry the boys goofed up the girl’s stuff. Email to us at edith@ediths.moda with your Order Reference No. together with a Picture of the issue and out Backup Brigade will be there to sort you out in no time.
Alternatively you may reach out to us via the link below:
*Variation of 1 inch in measurement will not be counted as a defect*
What's the vibe with payment OPTION?
We accept the following modes of payment - Visa debit/credit cards, MasterCard debit/credit, PayPal and Gift Cards.
Bruh, my payment just FAILED. What's the play now?
There are a few possible reasons why your payment was unsuccesful:
- Your internet connection may have dropped during checkout prosess.
- The issuing bank of your card may have rejected the transaction of your purchase.
If you are still having trouble placing an order after multiple attempts or if you are unsure if your payment was successful, please contact us at edith@ediths.moda with a screenshot of the error and our Backup Bridge will sort it out for you.
Alternatively you can reach out to us via the contact form link below:
What's the deets on picking up a GIFT card?
How do I USE the promo code?
Just pop that promo code at checkout to score your discount. Easy peasy!
Bruh, why's my discount code NOT working?
There are a few possible reasons why you discount code is not working:
- The promo code has Expired - Check the expiry date of your code as our promo code has 1 year of validity.
- Is there a Minimum spending requirement for your promo code? - Different promo codes has different term and conditions. Check if you have fulfilled the requirement.
- Product Exclusion from promo codes - Discounts are usually not applicable on Sale items unless otherwise specified.
- Did you slap the promo code to the Correct field? - Apply your promo codes to the "Promo Code" field at checkout section.
- Has this promo been Tapped yet? - Some promo codes can only be used once and some promo codes can be used to a number of times. What is yours?
- Has A promo code been slapped in the promo code field? - Only one promo code can be used for each order. Promo codes are not stackable.
To ensure that you have met with the promo criteria, please click the link below:
Promo Terms and Conditions
If you are sure that you have fulfilled the terms and conditions for your discount code but still having troubling issues in using it, please contact us immediately at edith@ediths.moda with a screenshot of the message with error.
Yo, just dropped my order but FORGOT to slap on my discount code. What's the move?
Seriously, girl? Your plane is already in the air and just now realized you left your bags home? Unless you have invented Star Trek teleportation technology, there is nothing we can do for you.
Reimbursement will not be provided if the code was not applied upon checkout. However, you can always save your promo codes for your next purchase with us, as long as you fulfill the terms and conditions of the discount.