FAQs

A Quick Help to Your Qs.

Find answers to common questions about our brand, products, orders, shipping, returns and more. If you need further assistance, feel free to contact our support team via the chat button located at the bottom right corner of your screen.

1

Where do you ship?

We ship worldwide using DHL, UPS and FEDEX. No matter where you're at, we got you.

For more details refer to our Ship it & Drop it section.

2

How fast do you ship?

Vietnam: 2-4 working days

Singapore: 2-4 working days

East Malaysia: 6-8 working days

West Malaysia: 3-5 working days

Rest of the World: 5-15 working days depending on the location.

For more details refer to our Ship it & Drop it section.

3

How do I exchange for sizes or colors?

Email to us at edith@ediths.moda or click HERE with your Order Reference number and our Vibe Checkers will help you out with this.

Do check out our Exchange Policy to find out if your item is eligible for an exchange.

4

How do I return a product?

Email to us at edith@ediths.moda or click HERE with your Order Reference number and our Vibe Checkers will help you out with this.

Do check out our Return Policy to find out if your item is eligible for an exchange.

5

Received a wrong or a broken product!

Email to us at edith@ediths.moda with your Order Reference No. together with a Picture and Description of the issue and our Vibe Checkers will be there to sort you out in no time.

Alternatively you may enlist the help of our emergency contact team via the link below:

Backup Brigade

6

How can I make a purchase?

You can make a purchase via our online store or website.

We accept the following modes of payment:

  1. VISA
  2. MasterCard
  3. American Express
  4. Union Pay
  5. Shop Pay
  6. Apple Pay
  7. Google Pay
  8. PayPal
  9. Gift Cards

We also accept Alternatives Payment (AP) such as:

  • Wise
  • YouTrip
  • Bank Transfer
  • PayNow (for SG only)

Should you wished to use AP as your payment method, do contact us at edith@ediths.moda or via our Contact Form.

7

Payment error at checkout!

There are a few possible reasons why your payment was unsuccessful:

  1. Your internet connection might have dropped during checkout.
  2. The issuing bank of your credit card might have rejected your transaction to purchase.
  3. Well, we can never be too sure, can we?

If you are still having trouble placing an order after multiple attempts (usually we would advised to stop at 2), please contact us at edith@ediths.moda with a screenshot of the error and our Vibe Checkers will sort it our for you.

Alternatively, you can use the form below to reach us:

Contact Form

or chat with us by clicking on the chat button (box with three dots) located at the bottom right corner of your screen.

8

How do I use a promo code?

Enter your promo code at checkout to secure your discount. Easy peasy!

9

My promo code is not working!

There are a few possible reasons why you discount code is not working:

  1. The promo code has Expired - Check the expiry date of your code as all of our promo code has validity period.
  2. Is there a Minimum spending requirement for your promo code? - Different promo codes has different term and conditions. Check if you have fulfilled the requirement.
  3. Product Exclusion from promo codes - Discounts are usually not applicable on Sales item unless otherwise specified.
  4. Did you slap the promo code to the Correct field? - Apply your promo codes to the "Promo Code" field at checkout section.
  5. Has this promo been Tapped yet? - Some promo codes can only be used once and some promo codes can be used to a number of times. What is yours?
  6. Has A promo code been slapped in the promo code field? - Only one promo code can be used for each order. Promo codes are not stackable.

To ensure that you have met with the promo criteria, please click the link below:

Promo Terms and Conditions

If you are sure that you have fulfilled the terms and conditions for your discount code but still having troubling issues in using it, please contact us immediately at edith@ediths.moda with a screenshot of the message with error.

10

I forgot to use my promo code upon checkout!

Seriously, girl? Your plane is already in the air and just now realized you left your bags home? Unless you have invented Star Trek teleportation technology, there is nothing we can do for you.

Reimbursement will not be provided if the code was not applied upon checkout. However, you can always save your promo codes for your next purchase with us, as long as you fulfill the terms and conditions of the discount.

11

How long does a custom-size option takes?

Our custom-size option requires us to rebuild the entire piece to fit your requested measurements. This process typically takes between 3 to 14 days from the time you have confirmed and made payment to us, depending on the material availability and our tailor's schedule.