Tailored Sizing & Cancellation Policy

We offer Custom Fit / Tailored Sizing to ensure your outfit is made just for you. This page provides an overview of how our customization process works, including sizing consultations, production timelines, and our cancellation policy.

Since each tailored piece is crafted to your unique measurements, it is considered Final Sale and cannot be returned or exchanged. However, we do offer a structured cancellation policy within specific timeframes before production begins.

For full details on how to place a custom order and our refund guidelines, please read below.

Our Tailored Policy

"Crafted for you, Made to Stay"
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How It Works

1. Select & Purchase

• Choose the “Tailored” option on the product page.

• Add the item to your cart and complete your payment at checkout.

• Your order is now confirmed!


2. Tailor Consultation (Within 24 Hours)

• Our tailor will contact you within 24 hours via email and phone number (WhatsApp) that you have provided at checkout.

• You may choose to respond via email or WhatsApp—whichever channel you use first will become our fixed communication method.


3. Personalized Online Sizing

• Our tailor will guide you through the measurement process.

• You may be asked to provide:

• Your body measurements (bust, waist, hips, length, etc.).

• A reference photo (optional) of you wearing a similar outfit to ensure vision precision.


4. Production Begins

• Once your measurements are confirmed, our tailor starts crafting your piece from scratch.

• Our tailors do not use current stocks and made alteration to your measurement. We handmade it from the beginning as a new piece that is personalized to you only.

• No further changes or cancellations can be made beyond this point.

• Your custom-fit order will be completed and shipped within 5 to 14 working days depending on your dedicated tailor's schedule.


5. Shipping & Delivery

• Once ready, your item will be shipped to the address provided at checkout.

• A tracking number will be sent to you when your order is dispatched.

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Cancellation & Refund

Since custom-fit pieces are made specifically for you, we have a structured refund policy based on the order’s progress:


1. Within 24 Hours of Purchase

• You can request a cancellation within 24 hours of placing your order.

• A 90% refund will be issued, with 10% deducted to cover processing and administrative costs.


2. After the Tailor Has Contacted You

• If the tailor has already reached out to you via email, phone or WhatsApp for your sizing, you can still cancel, but only for a 70% refund.

• This deduction covers the administrative and consultation time of the assigned tailor out from her production schedule for the initial preparation of your order.


3. Once Production Has Started

• After your measurements are confirmed and tailoring begins, cancellation is no longer allowed.

• No refunds will be provided at this stage, as the item is already in production.

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Important Notes

• Custom-fit items are final sale – they are non-returnable and non-exchangeable as they are made to your unique measurements.

• If you have any concerns about the fitting process, feel free to ask before confirming your order.

• For detailed assistance, please contact us before placing your order.

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Shipping Policy

Tailored and custom-fit clothes take time to make. If you choose to ship everything together, you will need to wait until your custom clothes are ready.

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If you Only Ordered Tailored/Custom-Fit clothes.

  • If your order is more than SGD59, shipping is FREE.
  • Your order will be sent when your custom-fit clothes are ready.

If you Ordered Both Custom-Fit Clothes & Ready-Made Clothes. You get TWO choices:

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1. Wait & Get Free Shipping

  • If your order is more than SGD59, you can wait for your custom-fit clothes to be ready.
  • Everything will be shipped together for FREE.

2. Get Ready-Made Clothes First (Extra Shipping Cost Later)

  • Your ready-made clothes will be sent first for FREE.
  • When your custom-fit clothes are ready later, you will pay SGD 18 later for the second shipping.

We Will Ask You Before Shipping!

  • Our team will contact you before shipping to ask what you want to do.
  • Make sure your email and phone number are correct when you order!

If you have any questions, just ask us! We're happy to help.

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In Short:

  • Tailored and custom-fit clothes take time to make. If you choose to ship everything together you will need to wait until your customer clothes are ready.
  • If you want your ready-made items first, remember that you'll have to pay SGD 18 later for the second shipment.
  • All our tailored clothes are handcrafted in Edith's Tactile House and shipped out from Vietnam.