Returns & Exchanges

.

Obsessed with your purchase is the goal, but if it's not hitting the right vibe and you really need to send something back, no stress, we've got you covered.

.

Return Your Order

You can return your items within 7 working days (for Vietnam), 10 working days (for Singapore & Malaysia) and 20 working days (for International orders) from the day you received them.

To qualify for a return, make sure your items are purchased directly from our official website or instagram page to be eligible for returns.

Upon receipt, we will inspect your items and process returns as store credits which you will received within 5-10 working days.

You will be notified via email once the process is completed. All issued store credits will be valid for 6 months.

.

Condition of Returned Items

Please return all items in the original state, complete with original tags, unworn, unwashed, and unaltered. Please use all the original packing box and bags to pack your return items. Only Items purchased exclusively from www.ediths.moda are eligible for returns. We inspect all returned items.

.

Shipping Method to Return

You have the option to return your items by mail or by dropping them off in-person at our Vibe Studio or to our Fulfillment Hub located in Jurong West, Singapore. (Vibe Studio is only available in Ho Chi Minh, Vietnam).

.

Exceptions to Our Return Policy

We cannot accept returns on:

- Sale Items

- Items bought from our pop-up events

- Customized or special request items

- Orders placed using promotional codes (excluding the 'FIRST10' discount and birthday discount)

- Purchases made using store credits (excluding gift cards)

.

Return Fees, Duties & Taxes

All postal fees, customs duties and taxes for returns are to be paid by customer.

.

**Public Holidays, Saturdays and Sundays are not counted as Working Days.

.

To initiate a return with Edith's, you can follow these straightforward steps:

.

1. Contact Us: Access our Returns and Exchanges Portal. Start by clicking HERE.

.

2. Complete the Form: Fill out our Returns & Exchanges Contact Form with the necessary details to help us process your request efficiently. Failure to follow instructions might led to delays in processing your request.

.

3. Wait for Approval: Once your request has been approved, we will sent you an email with the follow up instructions and the address for the return. The approval process typically takes 1-2 days to be completed.

.

4. Pack Your Items: Ensure the item is in its original condition, with tags still attached, unworn, unwashed, unaltered and pack it securely.

.

5. Ship It Back: Send the item to the address we provide. Remember, the cost of the return shipping is your responsibility.

.

6. Notification: Once we received your item, we'll inspect it and notify you about the status of your return or exchange.

.

Exchange Your Order

You can exchange your items within 7 working days (for Vietnam), 10 working days (for Singapore & Malaysia) and 20 working days (for International orders) from the day you received them.

To qualify for an exchange, make sure your items are purchased directly from our official website or instagram page to be eligible for exchanges.

Upon receipt, we will inspect your items and process your exchange.

You will be notified via email once the process is complete and the new package is ready to be shipped out from our warehouse pending new shipping payment.

.

Condition of Return Items

Please return all items in the original state, complete with original tags, unworn, unwashed, and unaltered. Please use all the original packing box and bags to pack your return items. Only Items purchased exclusively from www.ediths.moda are eligible for exchanges. We inspect all returned items.

.

Shipping Method to Return

You have the option to return your items for exchange by mail or by dropping them off at our Vibe Studio or at our Fulfillment Hub located in Jurong West, Singapore (Vibe Studio is only available in Ho Chi Minh, Vietnam).

.

Exceptions to Our Exchange Policy

We cannot accept returns on:

- Sale Items

- Items bought from our pop-up events

- Customized or special request items

- Orders placed using promotional codes (excluding the 'FIRST10' discount and birthday discount)

- Purchases made using store credits (excluding gift cards)

.

Return Fees, Duties & Taxes

All postal fees, customs duties and taxes for returns are to be paid by customer.

.

**Public Holidays, Saturdays and Sundays are not counted as Working Days.

.

To initiate an exchange with Edith's, you can follow these "divergent" steps:

.

1. Contact Us: Access our Returns and Exchanges Portal. Start by clicking HERE.

.

2. Complete the Form: Fill out our Returns & Exchanges Contact Form with the necessary details to help us process your request efficiently. Failure to follow instructions might led to delays in processing your request.

.

3. Wait for Approval: Once your request has been approved, we will sent you an email with the follow up instructions and the address for the return. The approval process typically takes 1-2 days to be completed.

.

4. Make A Choice: Now you have to decide on 1 of the 2 pathway for the exchange. The Longer Route or the Shorter Route to receive your item?

-----Longer Route: We will ship out your new item AFTER we have received, inspect and accept the item that you have return for exchange.

-----Shorter Route: If you are in the hurry, you may choose to re-purchase your item from our online store while waiting for your intended exchanged item to be shipped back to us, received, processed and finally refunded as Store Credit.

.

4. Pack Your Items: Ensure the item is in its original condition, with tags still attached, unworn, unwashed, unaltered and pack it securely.

.

5. Ship It Back: Send the item to the address we provide. Remember, the cost of the return shipping is your responsibility.

.

6. Notification: Once we received your item, we'll inspect it and notify you about the status of your return or exchange.

.

Digital Gift Card Terms and Conditions

1. Acceptance of Terms: By purchasing or using a digital gift card from Edith's, you agree to these terms and conditions. If you do not agree with any of these terms, do not purchase or use our digital gift cards.

2. Eligibility and Use: Digital gift cards are issued by Edith's solely for the purchase of goods and services offered online at www.ediths.moda. Digital gift cards are non-transferable and may not be redeemed for cash, unless required by law.

3. Non-Refundable and Non-Exchangeable: Purchases of digital gift cards are final and non-refundable. Digital gift cards cannot be returned, exchanged, or redeemed for cash. No credit or change will be given on any unused portion of the gift card.

4. Issuance and Delivery: Digital gift cards are delivered by email to the email address provided during purchase. Edith's is not responsible for digital gift cards that are undeliverable or not received due to the purchaser's failure to enter an accurate and valid email address. The risk of loss passes to the purchaser upon our electronic transmission to the email provided.

5. Balance and Expiry: Digital gift cards do not expire. Balance inquiries can be made by contacting customer support. No fees for inactivity or service will be charged.

6. Limitations: Digital gift cards cannot be reloaded, resold, transferred for value, redeemed for cash, or used for any unauthorized commercial purposes, including to facilitate any illegal transactions.

7. Compliance with Laws: You agree to use digital gift cards in compliance with all applicable laws and in a manner that does not violate the legal rights of others. Edith's reserves the right to refuse service, terminate accounts, or cancel orders at its discretion, including, without limitation, if Edith's believes that customer conduct violates applicable law or is harmful to the interests of Edith's or its affiliates.

8. Modification and Cancellation: Edith's reserves the right to modify these terms and conditions at any time without prior notice. Any modification is effective immediately upon posting to the website. Edith's reserves the right to cancel a digital gift card if it believes that the card was obtained fraudulently.

9. Limitation of Liability: Edith's makes no warranties, express or implied, with respect to digital gift cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a digital gift card is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift card.

10. Dispute Resolution: Any disputes or claims related to your purchase or use of a digital gift card from Edith's will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

11. Customer Support: For assistance, please contact our customer support team HERE.

By using a digital gift card from Edith's, you accept and agree to be bound by these terms and conditions and acknowledge that you have read and understood them.